1. Introduction
Scalen AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including AI agents, voice AI solutions, and consultancy services.
By accessing or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide to Us
- Contact information (such as name, email address, phone number, and company name)
- Account credentials
- Payment information
- Communications and feedback
- Information shared during consultations or service delivery
- Any other information you choose to provide
2.2 Information We Collect Automatically
- Device information (such as IP address, browser type, and operating system)
- Usage information (such as pages visited, time spent on pages, and links clicked)
- Location information
- Cookies and similar technologies
- Interactions with our AI agents and voice AI systems
3. How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your comments, questions, and requests
- Send technical notices, updates, security alerts, and support messages
- Communicate with you about products, services, offers, and events
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraud and illegal activities
- Personalize and improve your experience
- Train and improve our AI models and services
- Comply with legal obligations
- For any other purpose with your consent
4. Data Retention and AI Training
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
AI Training and Data Use: By using our services, you acknowledge and agree that we may use data collected through our services, including interactions with our AI agents and voice AI systems, to train and improve our AI models and services.
5. Sharing of Information
- Service providers and business partners
- Professional advisors such as lawyers and auditors
- Government authorities or law enforcement
- Third parties in connection with mergers or acquisitions
- Other parties with your consent or direction
6. Your Rights and Choices
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction of processing
- Data portability
- Objection to processing
To exercise these rights, contact us using the information in the "Contact Us" section below.
7. Security
We implement reasonable security measures, but no method of transmission or storage is 100% secure. We cannot guarantee absolute protection.
8. Changes to This Privacy Policy
We may update this policy from time to time. The updated version will include a new "Last Updated" date.
9. Limitation of Liability
To the extent permitted by law, we disclaim all liability related to any breach or incident affecting your data.